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Privacy Policy

The term ‘we’, ‘us’, ‘our’ refers to the owner of the website: WHARFEDALE
GRANGE LTD whom is registered at & operates from Wharfedale Grange LTD,
Harrogate Road, Harewood, Dunkeswick, Leeds, West Yorkshire, United
Kingdom, LS17 9LW.

Wharfedale Grange LTD is a registered company in England & Wales, registration
number: 10856523. The term ‘you’ refers to the user or viewer of our website.

This privacy policy sets out how we at Wharfedale Grange LTD use & protect any
information that you provide us when you use our website.

With the new EU legislation effective 25/05/2018 pertaining to GDPR (general data
protection regulation), our privacy policy document has been amended
on 06/11/2018 to outline to our website visitors what data is collected, how we store
it, how we use it & how you can access it.

We collect data from visitors to our website to help improve & streamline our online
services as well as gauge the volume & analytical data of website traffic & capture
data supplied by our customers for either services or functionality built in to our
website.

Wharfedale Grange LTD are responsible for the personal data you submit to us. We
collect your name and email address so we can provide you with information about
our venue or your booking with us. We have an effective, secure method of
processing your personal data. We will not share your information with third parties
unless you specifically ask us to pass it on to our recommended suppliers in regards
to your event. We will continue to store safely your information unless you notify us
otherwise through the contacts on our website. You can ask to see, change or delete
the information we hold about you at any time. Should you be unhappy with the way
we handle your personal data, you can raise a complaint by contacting us in the first

instance and should you remain unhappy you should contact the Information
Commissioner’s Office.

Our commitment..

We are committed to providing transparency & visibility to the services we use to
capture & manage data when visiting our website. We have compiled a table below of
the services we employ to capture & manage data via our website. Each external
service such as Google Analytics, Mailchimp, Cloudflare etc have their own set of
privacy policies which outlines how they manage the data passed through to their
services. For ease of our visitors we have provided links to their respective websites
& privacy policies.

What data does our website collect & how do we store & use it?

Process/service/pla
tform

What is it & what is
collected?

How is it stored/accessed?

Web Hosting
Server

Our web hosting
server is the server
on which our
website is stored &
served to the world.

Our web server logs
a visitors’ IP address
which helps it to
mitigate attacks from
bots & filter out
good/bad traffic.

Logs are kept by the web hosting
company, they are cleared
periodically & save no personal
data about the users visiting our

website.

Google Analytics Google Analytics is This data is kept by Google. No

a globally used
analytic tracking
platform which helps
us, the website
owner, see what
traffic we receive to
our website.

Google Analytics
tracks how visits
reach our site,
whether it is direct
traffic, a referral
from another website
or app, from social
media & other
digital platforms.
Google Analytics
can determine a
users’ IP address, the
town/city/country
they are viewing
from, the pages the
user is & has
viewed, how many
times they have
visited the site & for
how long.

personal data about the users
visiting our website is kept but
Google may use cookies to track
your web usage & in turn may
serve you ads based on your
viewing history.

This data is stored directly with
Google & not on our server.

You can view Google’s privacy

policy here:

https://policies.google.com/priva

cy

Website Security
Plugins

Our website has
several security
plugins installed to

Our website security plugins log
a visitors’ IP address which
helps it to mitigate attacks from

help us keep the bad-
bots at bay.

Websites are
constantly targeted
with malicious
scripts, DDOS
attacks, malware,
spam & a handful of
other harmful
processes. We
proactively mitigate
these attacks
outlined above by
the security software
installed on our web
hosting server, via
Cloudflare & by
software installed
directly on our site.

These security
plugins do not
capture any personal
or sensitive data
about our visitors.

bots & filter out good/bad
traffic. These logs are cleared
out periodically.

Contact &
Booking Forms

Online forms are a
convenient way to
submit your enquiry
which in-turn is

Your submission is stored in our
website database & is also sent
to ourselves via email.

emailed directly to
ourselves & is also
stored in our website
database.

Our data forms
capture your name,
your phone number,
your email address
& any further
information you
provide to us in your
enquiry.

The data stored in our database
will be held indefinitely until our
database is no longer in use or
you request to have the data
expunged from our server.

The data is kept on file should
we need to refer back to it to
process your request.

Log In Log Our website keeps a
log of any existing
users who have
logged in to our
website.

This mainly pertains
to registered users of
our website
including
administrators,
editors, authors,
subscribers & other
user roles defined by
ourselves.

Logs are kept on the server &
they are cleared periodically &
save no personal data about the
users visiting our website.

Posts Comments WordPress is a
highly developed
blogging platform
which is the core that
our website runs on.
Blog posts have the
option to allow
visitors to our site to
comment on
individual articles
which requires data
to be supplied by the
contributor.

This data can be as
limited to a guest
contributor which
captures basic data
such as your screen
name & email
address or as a
registered user on
our website it can
include a username,
your full name, your
email address, your
IP address, your
social media handles
& your photo, should
you wish to upload
one via the website
or a Gravatar
service.

The data stored in our database
will be held indefinitely until our
database is no longer in use or
you request to have the data
expunged from our server.

Any passwords set on our
systems are encrypted with an
secure algorithm & so are not in
plain text as you will have set

them.

We are committed to ensuring that your privacy is protected at all times. Should we
ask you to provide certain information by which you can be identified when using
this website, then you can be assured that it will only be used in accordance with this
privacy statement.

We may change this policy from time to time by updating this page. You should
check this page from time to time to ensure that you comply with any changes.

Controlling your personal information..

You may choose to restrict the collection or use of your personal information in the
following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can
tick or untick to indicate that you do not want the information to be used for direct
marketing purposes
When subscribing to a mailing list you will be asked to double opt-in to ensure you
are the intended recipient of the mailing list
If you have previously agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time by unsubscribing via the
link in the last communication or contacting us directly
What are my individual rights?
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making & profiling
Read more by  clicking here .

How do you enforce these rights & how can I amend my data if it is wrong?

We have outlined above the type of data captured, how it is stored & for how long.
We have installed software to aid restriction, deletion, migration & information. You
can make your request online or contact us directly should you have any further
questions.

Disclosure..

We will not sell, distribute or lease your personal information to third parties unless
we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the address on our contact page. We
will promptly correct any information found to be incorrect.

What information we collect..

Features on this website may collect the following information:
Your name & contact information including email addresses & telephone numbers
Demographic information such as your address, preferences and interests
Other information relevant to customer surveys and or offers

Ways in which our website may capture your personal information..
By filling in & submitting a contact form or booking form
By subscribing to a mailing list
By using social media links
By interacting with an online chat client
By commenting on posts or pages on our website
Analytics & web tracking..

Our website has tracking software installed which allows us to view our visitors
via  Google Analytics . Google Analytics is a service provided by Google which
allows us to view who has visited our website & when. This service does not reveal
any personal information about our clients, it simply shows us, in a set period, how
many people have visited our website, which town or city they have come from, what
search term they used to find us, what type of device was used in their session &
what language they speak. No personal information such as name, address or contact
information is collected.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or
other information that we think you may find interesting using the email address that
you have provided
From time to time, we may also use your information to contact you for market
research purposes. We may contact you by email, phone or postal mail. We may use
the information to customise the website according to your interests
Security..

We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.

How we use cookies..

Since 26th May 2011 under the EU Cookie Law (e-Privacy Directive) we are
required to inform you that our website uses cookies, like most other websites do.
Cookies are used to remember things & to help provide you with the best experience

whilst using our website.  Cookies  are small files that are placed on your computer or
mobile device when you browse websites.

Cookies often store your settings for a website, such as your preferred language or
location. When you return to the site, your browser sends back the cookies that
belong to the site. This allows the site to present you with information customized to
fit your needs.

Cookies can store a wide range of information, including personally identifiable
information (such as your name, address, email address, or telephone number).
However, this information can only be stored if you provide it – websites cannot gain
access to information you didn’t provide to them, and they can’t access other files on
your computer.

How do cookies help?
They make our website work as you’d expect
They improve the speed & security of the website
They continuously improve our website for you
They make our marketing more efficient (ultimately helping us to offer the service
we do at the price we do)
Links to other websites..

Our website may contain links to other websites of interest. However, once you have
used these links to leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for the protection and
privacy of any information that you provide whilst visiting such sites and this privacy
statement does not govern such sites. You should exercise caution and look at the
privacy statement applicable to the website in question.

Consent..

By consenting to our privacy policy you are giving us permission to process your
personal data specifically for the purposes intended & outlined above. By continuing
to view & access our website you understand what has been outlined & agree with
our terms & conditions, terms of service, privacy policy & cookie policy.